The option to complete an advanced integration also makes this the plan of choice for eBay and Amazon sellers and others who want a powerful third-party app.
#DESKCONNECT DESK.COM PRO#
What Kind of Business Is It Good For?ĭesk Pro is a great choice for international businesses and anyone who wants to provide exceptional customer service. With the addition of the option to add a Desk Canvas integration, you can get a complete integration with Amazon and eBay, including data about your customers and their orders.ĭesk’s support also reaches its highest level for Pro users: they’ll provide 24-hour email support and 12-hour phone support five days a week. This is also a fantastic choice for Amazon and eBay sellers.
#DESKCONNECT DESK.COM FULL#
Salesforce users can also get a full connection with automatic data syncing via Desk Connect to create one of the most powerful CRM suites available.
You can provide support materials in 53 languages, customize your materials for up to three brands, and track customer satisfaction. Pro allows you to manage even more of your support channels in one place by letting you integrate with your phone support system. There’s a big price jump between the Standard and Pro plans.
#DESKCONNECT DESK.COM PROFESSIONAL#
The automations and business rules can chop the time your agents spend on each case to a fragment of what it used to be, and the customization options keep your business looking professional and consistently branded.īut what if you have a large business? What if you rely heavily on Salesforce and need an advanced integration? In that case, it’s time to consider. Standard works brilliantly for small to medium businesses. Additional features include unlimited performance reports, account integrations with email, Twitter, Facebook, and chat, and the ability to brand your self-help materials. Standard is a huge improvement over Starter.įirst off, Desk provides you with phone support eight hours a day and email support 12 hours a day throughout the business week-no more relying on FAQs and forums for help! You also have full access to time-saving automations and business rules.
But if you want more advanced reporting, tools, and customization, consider. The tools it provides will dramatically cut down the amount of time you have to spend answering customer messages. The Starter Plan works well for small businesses aiming to get professional about customer service without spending too much. Other integrations may also only work to a limited extent. You can use the forums and visit their Support Center, of course, but you can only get human support with one of the better plans.Īlthough you can integrate a Starter account with Salesforce, only the top two plans (Pro and Business Plus) support a full integration with automated data syncing. You also won’t have any access to support from Desk if anything goes wrong. you can only link with one email account). You can only integrate with one account of each channel type (e.g.
This gives you an unrivaled helpdesk-CRM integration so you can completely manage all your customers at once. One fantastic feature of any plan is that you can integrate Desk with Salesforce. You can even get a basic connection with eBay and Amazon with the help of ChannelReply and answer all support requests from a single screen! The Starter Plan comes with integration with email, Facebook, and Twitter, the ability to build your own support center with customizable webforms, some limited business rules and automations, and macros. Featuresĭesk.com pricing on the Starter Plan is some of the most affordable we’ve seen for any helpdesk. they include the discount for making one big payment per year rather than a small one each month). Prices from July 25, 2017. All prices listed use annual rather than monthly pricing (i.e. Note: and all associated features mentioned here no longer available this article has been kept for posterity only. We’ve previously reviewed Zendesk pricing plans and determined that they can easily give you a high ROI if you pick the right plan. Are the service plans really worth the cost? pricing can seem a little high at first glance.
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